Step 1: Select the memorial product(s) that you would like us to create and place an order on our website. We will send you the Collection Kit which includes detailed instructions, a return envelope*, and the collection vessel needed to send us your loved one's ashes.
Step 2: Once we receive your completed Collection Kit at our Seattle studio, we will promptly confirm receipt via email and your hand crafted order will be created within three to four weeks.
Step 3: After your custom order is reviewed and inspected by our quality assurance team, your memorial will be carefully packaged and shipped and we will send you a tracking number via email.
Rest assured our memorial-making process is tightly controlled every step of the way and each order is treated with the utmost care and respect. Our artisan team recognizes the significant responsibility entrusted to us and has been honored to create thousands of memorials for our clients.
If you have a question we haven't answered, please see our FAQ section or reach out to contact us! We understand this can be an emotional undertaking and we have made every effort to make the order process as simple as possible. Our absolute highest priority is to create a positive experience for our customers.
* Please note that the Priority Express Mail envelope included in your package must be used to return the collection vessel, per USPS regulations. This is the only legal method for shipping cremated remains. You will pay the post office approximately $27 directly to ship the cremated remains back to us (this cost includes tracking and insurance).