Step 1 Place Your Order: Select your memorial product(s), place your order, and we will send you a Collection Kit.
Step 2 Return Your Collection Kit: Your Collection Kit will include detailed instructions, a return envelope*, and the collection vessel. Mail your collection kit with your loved one's ashes back to us via USPS.
Step 3 We Create and Deliver: Once we receive your completed Collection Kit at our Seattle studio, we will confirm receipt via email and your hand crafted order will be created, carefully package, and mailed to you (free of charge) within four weeks.
If you have a question we haven't answered, please see Frequently Asked Questions (FAQs) or Contact Us! We understand this can be an emotional undertaking and we have made every effort to make the order process as simple as possible. Our absolute highest priority is to create a positive experience for our customers.
* The Priority Express Mail envelope included in your package must be used to return the collection vessel per USPS regulations. It will cost you approximately $27 to ship the cremated remains back to us via the USPS (this cost includes tracking and insurance).