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Shipping and Returns

  • Memorials may be shipped to multiple different addresses at the same cost per item as shipping to a single address. Orders with shipping to three or more different addresses will not receive the regular multiples discount of $5 off each piece.
  • We can ship cremation ash memorials to addresses in the United States via USPS Priority Mail Express. We currently do not ship outside the U.S.
  • Orders are generally shipped within three weeks of receiving your collection kit.
  • Claims must be made within 48 hours of receipt of merchandise by calling Customer Service at 1.206.782.6548 ext 23.  
  • Refunds or Remakes are available if you are not satisfied with your memorial.  We cannot accept product returns due to the inclusion of cremains in the product. 
  • All claims for damaged shipments must be made to the USPS.