Shipping and Returns
- Memorials may be shipped to multiple different addresses at the same cost per item as shipping to a single address. Orders with shipping to three or more different addresses will not receive the regular multiples discount of $5 off each piece.
- We can ship cremation ash memorials to addresses in the United States via USPS Priority Mail Express. We currently do not ship outside the U.S.
- Orders are generally shipped within three weeks of receiving your collection kit.
- Claims must be made within 48 hours of receipt of merchandise by calling Customer Service at 1.206.782.6548 ext 23.
- Refunds or Remakes are available if you are not satisfied with your memorial. We cannot accept product returns due to the inclusion of cremains in the product.
- All claims for damaged shipments must be made to the USPS.