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How to Order

The process of ordering your glass art memorial can work two different ways: 

To Order Online

  1. Add items to your cart and place your order here on our website. You can choose to pay by credit card (through authorize.net) or by check. If you choose to pay by check, you can enclose the check with your collection packet.  
  2. We review the order in our office, then automatically send you a collection packet in the mail. The collection packet includes instructions, a tin for collection of your loved ones ashes, an authorization form, and a return envelope for USPS Priority Express Mail (the only legal way to ship cremated remains).
  3. You place a portion of your loved one's ashes into the collection packet, and send it back to us. 
  4. Once we have received your packet back, you can expect your finished memorial(s) within 2-3 weeks. 

To Order Through the Mail

  1. Visit the collection packet page here or contact us via phone or email to request a collection packet in the mail. This will include a physical order form and catalog you can use to make your memorial selection. 
  2. The collection packet also includes instructions, a tin for collection of your loved ones ashes, an authorization form, and a return envelope for USPS Priority Express Mail (the only legal way to ship cremated remains).
  3. You place a portion of your loved one's ashes into the collection packet, and send it back to us along with your order and check or payment info.
  4. Once we have received your packet back, you can expect your finished memorial(s) within 2-3 weeks. 

 

We need about a tablespoon of ashes for each memorial you have ordered. Removing ashes can be an emotional thing, so we encourage you to enlist the help of a friend or your funeral home to gather the ash. Most urns have a screw top, and boxes typically have one or multiple screws on the bottom. The screws can be hidden under felt or fabric.

When you send back your collection packet, it will be sent via Priority Express Mail at a cost of $24.45 paid to your local post office. This is the only legal way of shipping cremated remains, and includes tracking and insurance. We will contact you when the package arrives to confirm that it has been received safely. 

Once the ash is received and we have confirmed your order, we will schedule the piece(s) for creation.

Creation of memorials is strictly controlled by a master production list, each with a unique identification number or letter that is incused or engraved into the piece. We have created over 12,000 memorials without an error.

We ship your memorial(s) back to you via USPS two-day Priority Express Mail with a signature required. If you have provided an email with your order, you will receive a tracking number to that email so that you can keep track of your package arriving.